ASSISTANCE NEEDED

AGENCY

PHONE

WEBSITE

ADDITIONAL INFO

BASIC EMERGENCY NEEDS

1. American Red Cross

1-866-438-4636

www.redcross.org/

Food/Water/Clothing/ Shelter/ Transportation & Medical Care

2. The Salvation Army

1-800-725-2769

www.salvationarmyusa.org/

Offers material comfort, physical comfort, emotional comfort, and spiritual comfort

BANKING

FDIC

1-877-275-3342

www.fdic.gov/

For contact information on your bank and accessing your bank accounts

CLEANUP AND RESTORATION

The Salvation Army

1-800-725-2769

www.salvationarmyusa.org/

Distributes cleanup supplies such as mops, brooms, buckets, shovels, and detergents

DEBRIS

Contact your local Director of Public Works

DENTAL

1. Met Life

1-800-438-6388

www.metlife.com/

For those enrolled in LCR-M’s dental plan

2. FEMA

1-800-621-3362

www.fema.gov/

Money to address the cost of dental treatment required (not covered by insurance) because of injuries received because of the disaster

DISASTER RECOVERY CENTERS

FEMA

1-800-621-3362

www.fema.gov/

Those who have questions may visit the centers to meet face-to-face with recovery specialists. Representatives of state, federal, and voluntary agencies, as well as loan officers from the U.S. Small Business Administration, will be on hand to answer questions and provide recovery information. Written materials about various assistance programs are also available to individuals.

EMERGENCY PREPAREDNESS

1. Texas Div. of Emergency Management

1-512-424-2000

www.txdps.state.tx.us

Weather, transportation, and evacuation info, as well as city and county emergency management offices

2. Ready America

www.ready.gov/

Complete instructions on how to prepare for disasters

EMPLOYEE ASSISTANCE PROGRAMS

1. Care 24

1-888-887-4114 Use PIN 137

o Press 1 to speak with a registered nurse about health information;

o Press 2 to discuss personal, work, legal, or financial issues:

o Press 3 for the Health Information Library.

2. Work-Life Balance Program

1-800-854-1446

Help similar to Care24

FINANCIAL ASSISTANCE

1. Hajoca Corporation Charitable Foundation

1-877-722-0700

contactus@tpwmail.com

To assist Hajoca employees affected by disasters with their immediate needs

2. American Red Cross

1-800-975-7585

www.redcross.org/

Provide name, pre-storm address, ZIP code, and home telephone

3. FEMA

1-800-621-3362

www.fema.gov/

Provide name, Social Security Number, insurance info, gross total household income at time of the disaster, address and phone number where the damages occurred, current mailing address and phone numbers, banking institution name, type of account, routing, and account number

FOOD STAMPS

Texas Health & Human Services

1-800-582-5233

www.dhs.state.tx.us

Need proof of ID, proof of county you came from, and current address

FUNERAL

1. FEMA

1-800-621-3362

www.fema.gov/

Money is available for necessary funeral expenses

2. The Salvation Army

1-800-725-2769

www.salvationarmyusa.org/

Provides disaster-related funeral expenses

HOME REPAIR

FEMA

1-800-621-3362

www.fema.gov/

Money is available to homeowners to repair damage from the disaster that is not covered by insurance and to address the cost of labor and materials for repairs to the home to make it safe, sanitary, and/or functional.

HOME REPLACEMENT

FEMA

1-800-621-3362

www.fema.gov/

Money is available to homeowners to replace their home destroyed in the disaster that is not covered by insurance. Direct assistance or money for the construction of a home occurs only in insular areas or remote locations specified by FEMA, where no other type of housing assistance is possible.

HOUSING/TEMPORARY RELOCATION

1. Texas Online

211

http://www.texas.gov/emergency/eng/evacuating.html

Local, state, and federal resources

2. The Salvation Army

1-800-725-2769

www.salvationarmyusa.org/

Provides shelter in a facility identified by the local emergency management personnel.

3. FEMA

1-800-621-3362

www.fema.gov/

Money is available to rent a different place to live, or a government provided housing unit when rental properties are not available. Grants are available to help you find replacement housing.

4. Catholic Charities

1-800-919-9338

www.catholiccharitiesusa.org/

Emergency services such as cash assistance, clothing, help with utility bills, temporary shelter, and food, as well as long-term services like family counseling and help for at-risk children.

5. HUD

1-888-297-8685

www.hud.gov/

To help meet the immediate housing needs of those whose homes have been damaged or destroyed

6. Hotels

1-800-856-4328

www.texaslodging.com

Hotel availability in Texas

LOANS

SBA

1-800-659-2955

www.sba.gov/

Loans to homeowners and renters to replace disaster damages to real estate or personal property. Renters are eligible for their personal property loss, such as furniture and clothing.

MAIL

U.S. Postal Service

1-800-275-8777

www.usps.com/

Disaster victims in areas without telephone service or internet access should go to the nearest post office, complete a change-of-address form, and submit it to a postal associate at the counter or mail it.

MEDICAL

1. UnitedHealthcare

1-866-633-2446 (PPO)

1-888-685-8496 (OOA)

myuhc.com/

For those enrolled in LCR-M’s Medical Plan

2. FEMA

1-800-621-3362

www.fema.gov/

Money for the cost of medical treat-ment or the purchase of medical equip-ment needed due to physical injuries received because of the disaster

3. The Salvation Army

1-888-363-2769

www.salvationarmyusa.org/

Provides disaster-related medical expenses

MISSING PERSONS

1. American Red Cross

www.familylinks.icrc.org/

Helps those separated by disaster to find information about their loved ones in order to restore contact.

2. The Salvation Army

1-800-725-2769

www.tsasw.org/qso/ healthandwelfare.asp/

Your inquiry will be sent to the disaster area, where SATERN personnel will attempt to locate the person or persons about whom you are inquiring.

3. National Center for Missing Children

1-800-843-5678

www.missingkids.com/

Quick search for missing children

4. NOKR

1-800-915-5413

www.disasterhelp.gov/

Designed as an emergency contact system to help if you or your family member is missing, injured, or deceased

MISSING PETS

1. Best Friends Animal Society

1-435-644-2001

www.bestfriends.org/

Provides free information and assistance to people who need help with an animal situation

2. ASPCA

http://www.aspca.org/site/

To report an animal you've lost or found

3. Texas Animal Health Commission

1-800-550-8242

www.tahc.state.tx.us

Works to protect the health of all Texas livestock

MOVING & STORAGE

FEMA

1-800-621-3362

www.fema.gov/

Money to address the costs of moving and storing personal property from the disaster-damaged dwelling to avoid additional disaster-related damage

RECOVERY GUIDELINES

FEMA

1-800-621-3362

www.fema.gov/rebuild/recover/ after.shtm/

General advice on steps to take after disaster strikes in order to begin getting your home, your community, and your life back to normal

ROADWAYS

Texas Dept. of Transportation

1-800-558-9368

www.txdps.state.tx.us/

To view specific road conditions, such as flooding, construction, etc.

SCHOOLS

Texas Education Agency

1-512-463-9734

www.tea.state.tx.us

Info for displaced students and teachers

SEARCH & RESCUE

U.S. Coast Guard

911 or cell *CG

http://www.uscg.mil/ hq/g-o/g-opr/emergencies.htm/

Renders aid to persons in distress

TAXES

IRS

1-866-562-5227

www.irs.gov/

The IRS may grant additional time to file returns and pay taxes. Individuals in a presidentially-declared disaster area can get a faster refund by claiming losses related to the disaster on the tax return for the previous year, usually by filing an amended return.

TRANSPORTATION

FEMA

1-800-621-3362

www.fema.gov/

Money is available for necessary expenses and serious needs caused by the disaster and not covered by insurance.

WEATHER

National Weather Service

http://www.nws.noaa.gov/

Provides weather, climate forecasts, and warnings for the United States, its territories, adjacent waters, and ocean areas, for the protection of life and property.